CANCELLATION POLICY

General Principle

Each service offered on the platform is provided by an independent partner. Therefore, cancellation conditions may vary depending on the type of experience and provider.

The applicable policy will always be shown before completing the booking.

Standard Cancellation Terms

Flexible services

Cancellation free of charge up to 48 hours before the scheduled start time.

Scheduled experiences and reservations

Cancellation between 48 and 24 hours before: up to 50% charge.

Cancellation less than 24 hours before: non-refundable.

Custom or premium concierge services

Once confirmed, these services are non-refundable due to preparation and allocation of resources.

No-Show

Failure to attend the booked service without prior notice will be considered a no-show and no refund will be issued.

Modification Requests

Date or time changes are subject to provider availability and cannot be guaranteed.

Force Majeure

In case of events beyond reasonable control (weather, authority restrictions, safety issues), the service may be:

• rescheduled, or

• refunded at provider discretion

Refund Processing

Approved refunds will be processed via the original payment method within 5–10 business days.