CUSTOMER SERVICE POLICY

Our Commitment

At ARS [atˈtɛn.doː], we are committed to providing personalised and efficient assistance before, during and after every service booked through our platform.

Our support team is trained to resolve requests quickly and transparently.

Contact Channels

Customers may contact us through:

Email: info@ars-attendo.com

WhatsApp / Phone: +34 625 658 572

Contact form: available on the website

Response Times

We guarantee the following response times during service hours:

  • First response: within 10 minutes (live channels)

  • Email enquiries: within 24 hours

  • Complex cases: within 48 hours

Service hours: Monday–Sunday, 09:00–20:00 CET

Outside these hours, requests will be handled as soon as service resumes.

Personalised Assistance

Each request is handled by a dedicated support agent whenever possible, ensuring continuity and understanding of the client’s needs.

Concierge and premium bookings receive priority handling.

Complaint Handling

If a client is dissatisfied with a service:

  1. We acknowledge the complaint immediately

  2. We contact the provider

  3. We offer a solution within 48 hours

Possible resolutions may include:

  • service correction

  • rescheduling

  • partial refund (if applicable)

Record Keeping

All communications are recorded to ensure service quality and dispute resolution.

Consumer Rights

Clients may request official complaint forms and consumer information at: info@ars-attendo.com